Communication skills

Business

06/27/2009

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Call Centers in India.

There is a myth doing the rounds that call centers in india are going to close down in the next two to three years, but at the same time there are reports and surveys in the US that suggest an increase in income from overseas call centers. My views on this is that a call center that is working for its parent company will not be closed unless in dire circumstances (which is highly unlikely). Companies like GE Money Servicing, Dell International Services, Bank Of America, HSBC, and other call center BPO's are what i am referring to in this Blog. What are your thoughts on that ?

 


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